Key Roles & Responsibilities
Documentation & Record Keeping
- SOP Maintenance: Assist the Manager in drafting and updating Standard Operating Procedures (SOPs) and ensuring the latest versions are accessible to all departments.
- Evidence Collection: Systematically collect and organize records, logs, and screenshots required to prove compliance with ISO 27001, ISO 22301, and PDPA.
- Document Control: Manage the version control of all policy documents to ensure the company remains audit-ready.
Compliance Tracking & Checklist Monitoring
- Weekly/Monthly Audits: Execute routine “check-the-checker” tasks—verifying that departments are following the checklists provided by the Executive Office.
- Status Reporting: Maintain a dashboard or tracking sheet to provide the Manager with real-time updates on the progress of various implementation projects.
- BOI & Regulatory Filing: Assist in the preparation of reports and documentation required for ISO, PDPC, BOI (Board of Investment) compliance and other regulatory filings.
Departmental Liaison & Support
- Point of Contact: Act as the first point of contact for departmental staff who have questions regarding the use of specific templates or compliance tools.
- Meeting Coordination: Organize and document “process review” meetings between the Executive Office and all other departments.
- Training Logistics: Assist in the rollout of internal training sessions related to data privacy (PDPA) or security awareness.
Data Analysis & Reporting
- KPI Tracking: Collect data points to help the Manager measure the efficiency of current workflows.
- Gap Identification: Flag any inconsistencies or missed deadlines in departmental execution to the Manager for immediate intervention.
Qualification
- 3-5 years of experience in operations, quality assurance, or an administrative role within a structured corporate environment.
- Strong proficiency in Microsoft Excel/Google Sheets (for tracking and data management).
- High level of “Digital Literacy”—comfortable learning new software for GRC (Governance, Risk, and Compliance).
- Basic understanding of ISO standards or PDPA is a significant advantage.
- Exceptional Organization: You enjoy creating order out of chaos and have a high attention to detail.
- Communication: Ability to follow up with people across different departments firmly but politely.
- Process-Oriented: A mindset that values consistency and following “The Standard Way” of doing things.
- High attention to detail and a structured thinker.
